FAQ

Have questions about our products?
Please see our answers to our most frequently asked questions:

ARE VEEX PODS COMPATIBLE WITH RELX DEVICES?

YES, our VEEX V1 pods are compatible with the RELX classic series devices and our VEEX V4 are compatible with RELX Infinity & Essential series.

Curious to see what all the hype is around our flavours? If you love any of our unique flavours and would like to experience VEEX before switching over, simply swap out your pods with any of our VEEX pods.

Note: It is not recommended to use Relx pods in VEEX devices.  We noticed that Relx pods may burn when used in a VEEX device due to its power difference.

WHAT IS INSIDE THE VEEX E-LIQUID PODS?

VEEX E-Liquid pods uses "Nano-Beehive Ceramic Coils" that consistently provides a smooth and tasty experience. Our transparent design lets the world see that we have absolutely nothing to hide.

The formula for our VEEX pods are made with FDA approved; Vegetable Glycerin (VG), Propylene Glycol (PG), nicotine salt, and food grade flavouring.

WHY ARE MY PODS LEAKING?

It is nearly impossible to find a leak proof vape, however our trademark design is one of the industry leaders in preventing leaks.

VEEX pods are designed with "Nano-Beehive Ceramic Coils" as well as 5 layers of Silicon Blockage Technology that minimizes leaking/flooding. 

There are many reasons why a vape may leak and with the way vapes work, leaks are always a small possibility to consider. One common cause of leakage results from leaving your vape in extreme heat, such as leaving your device in a car under hot temperatures. If the pod is leaking or flooding, you will notice e-liquid spitting as you inhale. We recommend that you flick out the excess liquid if this occurs.

You may also notice that the bottom of your pod/the inside of your device may accumulate a bit of moisture from time to time. This moisture is the result of condensation build-up from the vapor, a common issue associated with excessive use of the device.

We encourage a periodic check and recommend that you clean it regularly so that flooding does not occur - just your average vape maintenance that applies to any other device.

HOW DO I CHARGE MY VEEX DEVICE?

To charge your VEEX device, connect the USB cable included in the package to the USB port on the bottom of the device. We recommend using a 1A or lower plug to charge the device.

We cannot guarantee the quality of chargers from different devices and fast chargers may possibly cause damage the VEEX battery. We always recommend to use the usb cable that is included in your VEEX device.

 

CAN I TRAVEL WITH A VEEX DEVICE ON AN AIRPLANE?

VEEX offers one of the best compact vape products that can be taken on aircrafts subject to airport and airline regulations.  While our users don't report any issues, it is always best to check with your airline to confirm.

VEEX pods may leak when exposed to extreme changes in air pressure from extreme altitudes. To prevent the pods from leaking we recommend to not take a used pod on the aircraft. If you plan to take a used pod - reseal the pod with the silicone plugs that came with the original packaging to minimize the chance of leaking/flooding.